Visiting Your Loved One

How do I get to St. André Health Care?
St. André Health Care is conveniently located in the historic seacoast town of Biddeford, Maine, just minutes from I-95 North.

  • From the highway take Exit #32 (Biddeford).
  • After the toll, travel 0.4 miles and turn left onto Alfred Street (ME-111) toward Biddeford.
  • After 1.3 miles turn left onto Blue Star Memorial Highway (US-1).
  • Go 1 mile then turn right onto Pool Street (ME-208) and follow for 2.5 miles to St. André Health Care.

When can I visit my family member?
Family and friends are welcome to visit our residents at any time that is convenient. That being said, the safety and experience of our residents is our highest priority. Please keep noise to a minimum during times when residents may be sleeping.

Can I bring my child to visit a loved one?

Children are precious and are very special to our residents. Family and friends are welcome to visit our residents at any time. To ensure the safety of our residents, please supervise children well during your visit.

Can I bring my pet for a visit?
Pets are a wonderful addition to our community. We welcome pets, but due to regulation, you will need to provide proof that your pet has been vaccinated. You can do this at our front desk.

What should I do if I am sick or not feeling well prior to visiting a resident?
Keeping our residents safe and healthy is our number one priority. You can help by remembering to frequently wash your hands with soap and warm water; and be sure to get your flu vaccine, if you have not already done so already.

If you are experiencing symptoms of a cold, flu or other potentially contagious illness, please try to avoid visiting. If you need to visit a loved one, please use the protective resources available at our front desk, such as a mask and hand sanitizer. We also ask that you avoid activities which could spread an illness, such as hand-to-hand contact. If you have any questions or need assistance while you are unable to visit, please call 207-282-5171.

What is the Weather Emergency Plan?
St. André Health Care has a specific Winter Storm Plan to take care of our residents. In case of a power outage, we have a full generator and staff are equipped with portable phones in order to maintain a safe environment for our residents.

Reasons to Choose St. André Health Care

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St. Andre Health Care is temporarily suspending all visitors at the facility effective immediately for the safety of your loved one.
Ill visitors and healthcare personnel are the most likely sources of introduction of COVID-19 into a facility. Centers for Disease Control and Prevention (CDC) recommends aggressive visitor restrictions even before COVID-19 is identified in a community or facility.
Given the congregate nature and residents served (e.g., older adults often with underlying chronic medical conditions), nursing home populations are at the highest risk of being affected by COVID-19. These actions being taken are preventive measures at this time.
In addition, all of our employees are being screened daily for any exposure and symptoms.
Please note that there are other ways to communicate with your loved one during this period:  telephone calls, Skype, Facetime, etc.  If you would like assistance, please do not hesitate to reach out to our staff and we will assist in the connection.  If you have any questions, please do not hesitate to contact me or any other member of management at 207-282-5171

The only exception will be in compassionate cases where a resident in in his/her last stages of life on Palliative or Hospice Care and will be limited to the resident’s room only.

Learn more >

last updated: March 14, 2020